Sanitary Sewer Back-Up Policy

• If you are experiencing a backup at your property, you should first call a plumber.
• Property owners are responsible for the sewer pipe from their building to the City Right-of-Way (ROW) line.
• The City is responsible for the sewer pipe from the ROW line to the main collection pipe.
• If the plumber is not able to clear the back-up from the building to the ROW line, the plumber should determine if there is a clean-out at the ROW line.
• If there is not a clean-out installed, the plumber must install one before the City will respond.
• City employees do not work on private property and will not access the private plumbing system from any clean-out other than a ROW clean-out.
• If there is a clean-out and the plumber is not able to clear the back-up, call Public Works at 727-363-9243 weekdays 8 am to 4 pm. After hours call 727-224-4189.

For questions please contact the Public Works Department at 727-363-9243.